Vestiaire Collective Reviews

I ordered a bag from outside my country and was kinda nervous about the customs stuff, but it was fine. The import fees showed up before I paid, so there wasn’t any weird extra charge waiting for me at the door, whcih was a relief.
Shipping took a few days longer than I was hoping, but all the paperwork seemed to be in order and DHL just dropped it off with no drama. Not perfect, but smooth overal.

I had the bag checked and it came back legit, so that definitely made me feel more comfortable. Why stress about it, right?? I’d feel safe buying from here again.

Bottom line: it showed up late again. The tracking barely updated the whole time, so I was mostly just left guessing when it would actually arrive. Frustrating experience overall.

I ordered my regular size and yeah, it fit really well. Pretty much exactly what I expected, no weird surprises or anything.

My order was delayed and I had no idea what was happening, like whether it was stuck in shipping, waiting on the seller, missing an update, or just taking longer than normal. I reached out to Vestiaire Collective support and they actually replied faster than I expected. They explained things clearly, which helped a lot because I was checking my email, checking the tracking, refreshing the app, and basically wondering what was going on. It did take a couple of messages back and forth, but they followed up and kept things moving. It wasn’t totally perfect because I still had to wait a bit for the final update, but they were polite, helpful, and didn’t make me feel ignored. Overall, I’d use them again.

They have a good variety of stuff, which I liked, but the sizes seem to sell out really fast. I found a few things I wanted, but then my size was gone, so... it’s kind of hit or miss

The purchase itself went okay, and the item did show up, so that part met my basic expectations. But I expected the seller to be a bit more responsive, especially when I was just asking simple questions. Instead, the replies were short and came days later, which made the whole process more stressful than it needed to be. I also reached out to support, but they weren’t much help. Overall, the product arrived, but the communication really didn’t meet what I’d expect from a smooth buying experience.

I tried buying something and the payment just kept failing, even though there was nothing wrong with my card. Compared to most sites where checkout is quick and painless, this felt like a hassle. What really made me nervous was seeing the charge sitting as pending in my bank for a while, even though the order hadn’t gone through. Support eventually responded, but it was slow and not very clear. I did manage to buy the item later, but the whole payment process felt messy and more stressful than it needed to be.

I sold my bag and the process itself was fine, but the payout took way longer than I expected. You start to get a little annoyed when you’re just waiting around for your money with not much happening.

I sold a bag and couldn’t believe how much the commission took out of it?! After all that, it barely felt worth the effort anymore, to be honest.

I had a problem with the condition of a bag I received, so I opened a dispute. It took a few days and there was some back and forth, but in the end they gave me a fair refund. It wasn’t a perfect process, but because they followed up and handled it, I’m okay with how it turned out...

The return wasn’t no big hassle at all, and my refund came through quicker than I expected. Easy experience overall.

My order tracking was easy to follow, and I liked getting updates whenever the package moved. It did stay stuck on one step for a couple days with no change, which had me kinda wondering what was going on lol. But overall, it showed up within the expected time, and the tracking info was helpful enough...

My brain kind of just goes, “fast delivery = good service,” so this was an easy win for me. My order showed up sooner than I expected, which was a nice surprise.

I tried listing my bag and the approval process felt really slow. They kept asking me for more photos even though I thought the ones I uploaded were already clear. I was mostly just waiting without many updates, which got frustrating fast. I guess they’re probably trying to be careful with listings, so I do understand it a bit, but it’s not ideal if you’re hoping to sell something quickly. Not sure I’d use it again

The seller messed up my order, but to be fair, the refund came through quickly. Obviously you’d expect that when the issue isn’t on your end, but it was still nice not having to chase them around for it.

I got my bag and it looked pretty much like the photos and notes described. There was a little more wear on the corner than I expected, but it’s not a big deal. Overall I’m happy with it, I just wish every tiny mark had been shown a bit closer

I really like the idea behind Vestiaire, like being able to find secondhand designer stuff all in one place is great. But actually using the app or even the website... yeah, it can get annoying. Pages load slower than I’d expect, the filters seem to reset right when I’m narrowing things down, and sometimes things I saved just randomly don’t show up. Checkout is also kind of confusing, like it works eventually, but it doesn’t feel as clear as it should. I still use it because there are good finds, but it takes more patience than I want to give it

I checked a few options and the prices were good overall especially compared to other places. Nothing fancy to say here just felt like I got a fair deal.

Hi everyone,

I want to share my very frustrating experience with Vestiaire Collective.
After years of being an active user with many successful sales and purchases, my account was suddenly permanently suspended without any clear explanation.

🔹 I provided every possible proof of authenticity: original invoices from official retailers (Outnet, Luisaviaroma, and even items bought directly on Vestiaire) as well as authentication reports.
🔹 Despite this, the authentication team claimed there were “compliance issues” but refused to specify what exactly was wrong.
🔹 After weeks of emails and even phone calls, all I received were polite but empty replies saying the “decision is final.”

👉 I believe I am not alone in this. Other users must have faced the same treatment. This is not only frustrating, but it could also be a violation of consumer rights under EU law (such as the right to transparency when platforms suspend accounts).

📢 That’s why I’m reaching out here:
• Has anyone else experienced a similar unjustified suspension on Vestiaire Collective?
• Let’s connect and consider filing a collective complaint with consumer protection authorities (for example, AGCM in Italy or EU-level bodies).

✍️ If this happened to you too, please comment below or message me directly. The more of us come together, the stronger our case will be.

⸻

TL;DR: Vestiaire Collective permanently closed my account despite me providing all invoices and authenticity proof. They refused to explain why. I want to connect with others in the same situation so we can organize a collective complaint to consumer protection authorities.